Refund policy

30-DAY MONEY-BACK GUARANTEE
We want you to be happy with your book. If it’s not right for you for any reason, email us at support@arnovoofficial.com within 30 days of delivery and we’ll refund the price you paid.

HOW TO ASK FOR A REFUND

• Email support@arnovoofficial.com with your order number and a quick note about what went wrong.
• In most cases you won’t need to send anything back. If we do need it returned, we’ll tell you how and cover the return postage.
• Please don’t post anything back to us before contacting us, as we may not be able to match it to your order.

DAMAGED, FAULTY OR WRONG ITEM
Please check your order when it arrives. If your book arrives damaged, has missing or misprinted pages, or you received the wrong quantity, email us your order number and a photo. We’ll send a free replacement or give you a full refund, whichever you prefer.

LOST PARCELS
Every order ships tracked. If your tracking stops updating or your parcel doesn’t arrive, contact us and we’ll chase it with the carrier. If it’s lost, we’ll reship it or refund you in full.

WHEN YOU’LL GET YOUR MONEY
Once your refund is approved, we process it within 5 business days to your original payment method. Your bank may take a few extra days to show it.

YOUR CONSUMER RIGHTS
Our guarantee is in addition to your rights under the Australian Consumer Law, the UK Consumer Rights Act (including the right to cancel within 14 days of delivery) and any consumer laws that apply where you live. Nothing in this policy limits those rights.